DAMThis Privacy Policy explains how UseDAM Technologies Private Limited (“DAM”, “we”, “us”) handles personal information when you use our website, DAM application, or contact DAM through WhatsApp, Instagram, Facebook, or other supported messaging channels.
Information we process
- Messages, claims, links, media, and other content you choose to submit for verification.
- Channel identifiers supplied by the platform, such as a WhatsApp phone number, Facebook Page-scoped ID, or Instagram-scoped ID, so we can respond to your message.
- Contact information you provide, such as an email address for updates or support.
- Technical and security information such as IP address, device or browser details, timestamps, and service logs.
Why we use this information
- To provide, secure, maintain, and improve DAM’s claim-verification and scam-risk analysis.
- To respond to messages, requests, and support enquiries.
- To investigate abuse, prevent fraud, protect our systems, and comply with legal obligations.
- To measure product performance using aggregated or de-identified information where practical.
Messaging channels
When you send DAM a message through WhatsApp, Instagram, or Facebook, the relevant Meta platform provides the information necessary to deliver and respond to that message. DAM processes that information only to operate the requested messaging experience, maintain security, and meet legal obligations. Do not send passwords, OTPs, PINs, bank details, Aadhaar numbers, or other highly sensitive information to DAM.
Service providers and disclosures
We may use vetted providers for cloud hosting, security, storage, analytics, AI-assisted processing, search, and communications. They may process information only on our instructions and for the purposes described above. We do not sell personal information or use private message content for behavioural advertising. We may disclose information when required by law or when necessary to protect people, DAM, or our services from harm or abuse.
Retention
We retain information only for as long as reasonably necessary to provide the service, resolve disputes, maintain security, improve reliability, and meet legal obligations. Retention periods can vary according to the type of information and the purpose for which it was collected.
Your choices and requests
You may request access, correction, deletion, or other information about applicable personal data by emailing contact@usedam.com with the subject line “Privacy Request”. For deletion instructions, visit our Data Deletion page. We may need to verify that a request relates to your information before acting on it.
Security and international processing
We use reasonable technical and organisational safeguards designed to protect information. No online service is completely secure, so please use caution when choosing what to submit. Information may be processed in India and in locations where our service providers operate, subject to appropriate safeguards where required.
Children
DAM is not intended for children who cannot legally consent to online services in their jurisdiction. If you believe a child has provided personal information to us without appropriate consent, contact us so we can review the request.
Changes and contact
We may update this policy as DAM evolves. We will post the updated version here and revise the date above when material changes are made. Privacy questions: contact@usedam.com.